Data Centre issue affecting Cantium services to schools
10 June 2021
Major data centre outage continues to affect services.
Further to our previous communications, the major data centre outage continues to affect the following services:
- KLZ Email
- EIS hosted SIMS
- Skype or VoIP
- Remote Apps.
SIMS has been successfully restored for some schools. On Friday 11 June our dedicated support team will prioritise restoring SIMS and email and will be in contact with your school during the day to provide instructions on how to access SIMS and/or to talk through how to set up your new email service.
Please note, this will initially be limited to the ability to send and receive emails.
Your patience is appreciated whilst we work through contacting each school.
If you have any urgent queries our dedicated team will continue to be available on 03000 41 20 27. Further updates continue to be provided through the ServiceNow portal and email.
We would like to reassure you that we are doing everything possible to mitigate this service interruption and apologise for the inconvenience caused at such a busy time.