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Kent Family Support Framework

The Kent Family Support Framework (KFSF) is the model used by Early Help and Preventative Services (EHPS) in Kent to support families whose needs are defined as intensive in the Kent Safeguarding Children Board Inter-Agency Threshold Criteria for Child and Young People.

A key element to providing effective Early Help and Prevention is the consistent use across the children's workforce of procedures and processes to identify and address the risks and needs of vulnerable children, young people and their families and reduce the demand for social care services.

The Kent Family Support Framework provides a clear pathway for Notification, Screening, Assessment, Planning, Outcome Tracking and Reviewing of Early Help cases. This includes:

  • Early Help advice and support from the Early Help Triage Team
  • Request for access to Early Help by completing an Early Help Notification Form (DOCX, 93.5 KB) and submitting notifications using the new online tool
  • Early Help Triage process which includes checking and gathering further information and advising the notifier of the outcome by email
  • Support from an Early Help Unit or a commissioned service, where appropriate.

Early Help Units in each district work with children, young people and families requiring intensive support. They work in partnership with other practitioners and the family to build resilience and develop solutions to problems the family may be experiencing.

All cases are allocated to a worker either in an Early Help Unit, Open Access or Commissioned Service, as appropriate as long as the information is sufficient for this to happen. The identified Early Help worker will contact the notifier to discuss the reasons for support and work with them and the family to complete an assessment and agree a family plan.

Partners should follow guidance (PDF, 434.0 KB) on steps to be taken when requesting intensive support for families. It is vital to explain the steps of the process to the whole family, gain their consent to share information and to their involvement and participation in the process. This will help to ensure access to the right services at the right time in the right place.

Practitioners should follow Information Sharing guidance. All information received by EHPS will be recorded on a case management system to effectively monitor and track outcomes for families. Families should be given a copy of the Privacy Notice and Looking After Your Personal Information.

EHPS seeks to resolve any disagreements at the earliest possible opportunity through discussion at a local level by contacting the relevant Early Help District Manager or Early Help Triage Manager.

Further Information
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